topic: [[Changing]] people: #people/amyedmondson created: 2024-04-09 *How to sustain change by working on the root causes in a feedback loop.* This reminds me of [[Double Loop Learning more than doubles the learning]], how [[cognitive reframing]] expands the learning to beyond just the narrow problem set. ##### what is it? [[Systems]] have non-linear relationships and complex, meaning the first problem or solution can create unexpected other problems in the system. If we train people to just "solve the problem" in the moment, they can unintentionally increase the complexity and problems in other areas. If they instead work on the root, and feel they have a stake, they can be gratified instead of burne d out, and increase participation in the problem solving further. This creates a virtuous cycle. ![[Second Order Problem Solving.jpg]] ##### why does it matter? Second Order Problem solving puts people in the improvement loop of the problem behind the problem, avoiding quick fixes that create other problems in complex systems. ##### What would the opposite argument be? You can't explore the roots of all problems, sometimes the problem just needs to be overcome in the moment. The challenge is deciding when you are fixing and when you might be hurting, and have the wisdom to know when/how/why to select. Just like the [[learning leader]] needs to choose between Teaching Coaching and Facilitating. tags: #note/idea | #on/systems | #on/burnout | #on/change ##### Sources: Edmondson, A. C. (2023). _[[Right Kind of Wrong - the science of failing well]]_ (First Atria books hardcover edition). Atria Books.