topic: [[]] people: created: 2024-04-09 *I am the note template.* This reminds me of It's kind of like ##### what is it? The andon cord is an idea from lean management giving support to frontline people to find and solve problems in the moment, instead of after. - Does not stop the line, instead gives a cycle time before the line will be stopped and brings a manager to the line to see what the problem is.  - Almost always, the problem is fixed and the line is not stopped.  - It gives positive attention to the issue and the report, supports the employee for making the report, and gives a manager a view into challenges - The line will stop if the cord is not pulled again ##### why does it matter? The andon cord is like a resuscitation pause, summarize, and restart when things get off track What it if was how we viewed supporting learners during a resuscitation? > It’s true that any worker can pull the Andon cord, but that doesn’t stop the line.  It simply illuminates an Andon light, or Andon board.  That brings support personnel running.  Support personnel have one Takt Time to identify the root cause of the problem and develop a work-around. (Camp. 2016) Andon cords are both blameless reporting systems and ways to improve in the moment. >Rather than repair the part themselves, or send it to a third party to repair, the person who finds the defect (or their supervisor) returns it to the person who created the defect.  This return completes a __feedback loop__.  The person who created the defect is shown the problem, taught how to correct it and given the time to complete the correction.  This feedback loop gives the person responsible a chance to understand the root cause and take corrective action, the last two steps of the Jidoka cycle. ##### What would the opposite argument be? Stopping a process like the ED or a resuscitation, even at all, is a huge impediment to forward progress. tags: #note/thing | #on/safety | #on/culture | #on/learning | #on/leadership ##### Sources: Edmondson, A. C. (2023). _[[Right Kind of Wrong - the science of failing well]]_ (First Atria books hardcover edition). Atria Books. Camp, R. (2016, January 29). Toyota Principle #5—Build a culture of stopping to fix ... _Getting to Lean_. [https://gettingtolean.com/toyota-principle-5-build-culture-stopping-fix/](https://gettingtolean.com/toyota-principle-5-build-culture-stopping-fix/)