%% [[Consulting skills]] tags:: #project/marn | #note/idea #note/meeting people:: #people/jennyrudolph # Jobs Pains and Gains and a Value Proposition Lon Setnik dates:: 2022-08-21 *A way that we can look at if we are creating value.* This reminds me of It's kind of like what is it why does it matter ### What would the opposite argument be? ## Sources: [[2022-08-17 Jenny Lon]] %% ## Jobs Pains and Gains Value Proposition For practice admin vs for participants - these are different groups and should establish both value propositions ### Jobs to be done #### Admin - demonstration completion of required training for sedation - demonstrate completion of AED training - developing supporting and sustaining a safety culture - developing supporting and sustaining a learning culture - recruit and retain staff #### For participants: - respond effectively to an emergency within my role - participate in improving my everyday work ### Pains #### Practice admin #### for participants - daily anxiety of feeling underprepared for rare emergencies - 2nd victim: regret and remorse around being a participant in a near miss or bad outcome - feeling disgruntled and mistreated by an unprepared organization ### Gains #### Practice admin #### for participants - joy in participating everyday improvements that involve me - joyful to practice teamwork - increased retention (they see the organization as investing in them) - gets to framing - increased confidence and reduced anxiety for feeling prepared "You may initially feel more anxiety because you may realize you are less prepared than you thought you were" similar to empathy step of user centered design ### Value proposition: - Pain relievers - Gain creators - We will prepare you to instill confidence and inspiration in your staff by your leadership in an emergency - Build connection and meaning to improve retention - things that help them do their jobs "We will prepare your office staff to confidently play their role in an emergency" - demonstrate to the staff how you care about the safety of your patients - pride in working at this organization - free lunch for later spaced learning![[CleanShot 2022-08-10 at 12.31.12.jpg]]