# The Loudest Duck  ## Metadata - Author: [[Laura A. Liswood]] - Full Title: The Loudest Duck - Category: #books ## Highlights - “What did you hear me say?” - Tags: [[pink]] - Well-meaning diversity efforts will remain just that if organizations fail to understand that what’s easy for some is truly hard for others. - Tags: [[pink]] - Organizations must get beyond diversity by being conscious and aware that there are many unwritten rules in their organizations. Some people are informed of them while others aren’t—for all sorts of reasons—in Noah’s ark. If these are not communicated to all, then those who don’t receive this coaching will have a disadvantage that may work against them for their entire careers. - Tags: [[pink]] - Females tend to be indirect speakers, while males are more often direct. Neither is right or wrong; Grandma just encouraged women to speak in certain patterns, and men to speak in others. - Tags: [[pink]] - each manager has just made an inaccurate evaluation based on speaking styles and based on their own rituals and comfort zones. - Tags: [[pink]] - Calling an employee too anything is usually just an unconscious way of evaluating someone who isn’t acting as you expected. - Tags: [[pink]] - the classic difference between a relational comment and a transactional one - Tags: [[pink]] - simple tool for solving this problem is for the manager to require that everyone regularly let him or her know what they have accomplished, or think they are doing well, and for the manager to tell individuals consistently what they need to work on - Tags: [[pink]] - Through thoughtfully run meetings, postwork activities, mentoring, feedback, promotions, career development, evaluations, individual communication interactions, other corporate processes—the culture can, and must go beyond accepting, tolerating, including, and referencing diversity. - Tags: [[pink]]