OSS: Oversees LOA process: qualified for medical LOA, would allow him to submit documentation CAPPS office, allows to get W grades on transcript Helps provide support for students on leave 0% refund Remains access to Ithaca college account Center keeps outreach on students as well Upcoming deadlines etc, sign up for housing again **Accountability and time management support:** - Peer success coach and learning coach support - Scholarships are being met currently **Medical LOA** - Requires documentation of plan for return **Personal LOA gives students more flexibility** Can do Jan term if does fall medical leave, would have to have supporting documentation to return submitted. Late Withdrawal request, could he keep doing his other courses