--- --- *An in the moment technique for getting an upset person or team back on track.* This reminds me of [[Name Claim Aim - Leading with Good Judgment]], how [[name it to tame it]] is the first step in getting someone down regulated It's kind of like [[Listening to Understand]], making sure that the emotion is included. Working with Rob Orman, he described the benefits of naming the emotion as separate from the person: "I'm sensing frustration" instead of "You seem frustrated" as a way of keeping the emotion distanced from the person. This is a quick way of getting an upset person back on track in the moment. If we don't acknowledge, the person may escalate because they haven't been heard. If we don't redirect, they don't get to refocus back on the job at hand ##### What would the opposite argument be? Bringing up the emotion might make it seem this is a good time to talk about it. ##### Sources: - Meeting with Lia Tron and XXX when we talked about in the moment management of an upset person